Shipping policy
Shipping Policy
At Velúr Bags, each order is prepared with care and attention to detail. We aim to deliver your purchase quickly, safely, and sustainably.
Processing Times
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Orders are processed within 2–5 business days of purchase.
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During product launches, holidays, or promotional periods, processing times may be slightly longer.
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You will receive a shipping confirmation email with tracking details once your order has been dispatched.
Domestic Shipping (Australia)
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Standard Shipping (Australia Post): 3–7 business days
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Express Shipping: 1–3 business days
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Free standard shipping for orders over AUD $300.
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Deliveries to regional or remote areas may take longer.
International Shipping
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We currently ship to New Zealand, the United States, and selected international destinations.
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International shipping is not free. Shipping rates are calculated at checkout based on destination and weight.
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Customs duties, taxes, or import fees (if applicable) are the responsibility of the customer.
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Delivery times vary depending on the destination and customs clearance process.
Order Tracking
Once your order has been shipped, you’ll receive a tracking number via email. Please allow up to 24 hours for tracking information to activate.
Delivery Issues
Velúr Bags is not responsible for:
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Delays caused by couriers or customs
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Lost or stolen parcels after confirmed delivery
If your package is delayed or lost in transit, please contact us at hello@velurbags.com.au and our team will assist you.
Pre-Orders
From time to time, we may offer pre-order items. Estimated dispatch dates are displayed on the product page and confirmed via email. Please note that pre-order timelines are estimates and may vary slightly due to production or shipping delays.
Packaging
All orders are shipped in recyclable packaging, and each bag includes a silk dust bag to protect your item — reflecting our commitment to sustainable luxury.